3 Tips for Creating an Emotionally Engaging Customer Experience
Small Business • 3m 22s
"It seems somewhat contradictory, but the more technologically savvy buyers become (and the less time they spend visiting stores or talking to services providers on the phone) the more they want a personal, emotionally gratifying experience with businesses.Entrepreneurs must find ways to not only appeal to customers’ desire for quality products or services, but also to their hearts."
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